Pepper's Google + Review Prize Raffle

Tracy * Pepper * Matt

Congratulations to our April winner Matt Schilz !!!!!

Thank you Matt for this wonderful Google+ review!  

Quality: "Excellent"

My car was running rough, and it was struggling to turn over (battery had just been repaired). I heard about Mick's through a friend, and took my 07 IS250 to have it checked out. I was helped out right away and Tracy educated me on some of the issues this particular model has had. My factory warranty ended last summer, and I was worried I was in for a heavy amount of work. I had received a few TSBs from Lexus about other issues, but don't recall getting one about this specific issue. Anyway, rather than charging me to fix the issue at a nice profit for himself, he told me that the dealership would see this problem as a defect once they tested it for themselves. Sure enough, I got the car over to Lexus and everything was as Tracy said. Lexus is going to rebuild my engine at no cost. It's extremely tough to find an honest auto shop that is willing to educate its customers. I've had all my work done at the dealer since day one, but I know that I'll be back to Mick's for future service. One more thing. The staff is all extremely friendly and actually take an interest in their customers. Thanks Mick's!

• • •

"My car was running rough, and it was struggling to turn over (battery had just been repaired). I heard about Mick's through a friend, and took my 07 IS250 to have it checked out. I was helped out right away and Tracy educated me on some of the issues this particular model has had. My factory warranty ended last summer, and I was worried I was in for a heavy amount of work. I had received a few TSBs from Lexus about other issues, but don't recall getting one about this specific issue. Anyway, rather than charging me to fix the issue at a nice profit for himself, he told me that the dealership would see this problem as a defect once they tested it for themselves. Sure enough, I got the car over to Lexus and everything was as Tracy said. Lexus is going to rebuild my engine at no cost. It's extremely tough to find an honest auto shop that is willing to educate its customers. I've had all my work done at the dealer since day one, but I know that I'll be back to Mick's for future service. One more thing. The staff is all extremely friendly and actually take an interest in their customers. Thanks Mick's!"